Terms and Conditions
REFUND AND RETURN POLICY
We have a 30 day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or worn, with tags and in its original packaging.
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To initiate a return, you can contact us at contact@rootslowbeauty.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Please allow 1-5 business days for our small customer service team to respond.You can always contact us for any return questions at contact@rootslowbeauty.com
RETURN INSTRUCTIONS
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Place items in a securely sealed shipping container.
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Be sure to remove or cover all old labels on your package and affix your shipping label.
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Don't forget to keep a copy of your order number for your records; you can find it in the email you received with the tracking information.
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The return/restocking fee may vary.
We will send you an email when your return is processed.
EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned.
Sale items are not returnable, as well as FINAL SALE items.
Get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have
and, once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once your return has been received and inspected, and whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Remember that your bank or credit card company may take some time to process and post the refund as well.
Please note that return shipping costs are the responsibility of the customer.